Terms and Conditions

Navitar Online Ordering Terms and Conditions

All prices are F.O.B. Rochester, New York. When completing your order, you'll have the option to ship items to the address of your choice. Shipping charges are based on the total weight of the merchandise shipping to that address. A street address is required. Shipments are shipped via UPS, and are prepaid and billed to the buyer. Navitar customers with open accounts are offered the option to bill shipping charges directly against their companies UPS account number. Please provide that account number during the checkout process.

Navitar ships to most locations outside the US. Any taxes/fees/duties associated with international orders are the responsibility of the consignee. For more information, please contact your Navitar sales representative.

Visa, MasterCard and American Express are acceptable methods of payment. If your company currently has an open account with Navitar, you will be offered the option of providing a purchase order number during checkout. Orders from new customers must be paid by credit card. Credit Cards are debited upon shipment.

Delivery is based on availability of stock. Standard delivery for in-stock items is 5-7 business days. For expedited UPS shipping options, all orders received before noon EST will be delivered according to the method selected. All non-stocked items are shipped within 2-3 weeks of order receipt. If not you will be notified and have the option to cancel. As an added service, if you have selected items with an extended lead-time, you will be contacted with recommendations for alternatives. We have no responsibility for loss or damage to the goods after we have delivered them to UPS.

All exchanges and returns require a Return Materials Authorization (RMA) number. Items returned without prior approval and a RMA number will be refused. You MUST contact us within 30 days of product receipt at 1.800.828.6778 or 1.585.359.4000 to obtain a RMA number. After 30 days, this is still required; however, only products found to be defective are accepted for repair or replacement for a period of one (1) year from invoice date. RMA's are valid for 14 days from issue. All returned merchandise is subject to inspection and approval by Navitar before issuing credit or replacement.

Items must be in original manufacturer's packaging. Product should be packaged in a separate carton with the Return Material Authorization Number clearly marked on this shipping carton and shipped to: Navitar, Inc. (include the RMA# in the Ship to address line) 200 Commerce Drive Rochester NY 14623. Credit order refunds are issued to the credit card or Navitar customer account to which the merchandise was charged. Shipping fees are non-refundable.

Restocking charges of up to 25% may be applied to returns. A minimum of a 25% restocking fee will be charged for all returns between 31 and 120 days.

You can place an order by telephone by calling call 1.585.359.4000 or 1.800.828.6778 Monday -Friday 8:00 am - 5:00 pm (EST). Orders may also be placed by fax at 1.585.359.4999.

All pricing is subject to change. Navitar reserves the right to make adjustments due to changing market conditions, product discontinuation and price changes. In the event Navitar determines an adjustment is necessary, we will contact you regarding the change and ask for your approval before completing the order. Navitar reserves the right to cancel the sales without any liability.

If you have any questions please call 1.585.359.4000 or 1.800.828.6778 Monday-Friday 8:00 am - 5:00 pm (EST).